When the installation of an Autodesk product fails, you may needto perform a clean uninstall before you can installsuccessfully. A clean uninstall removes residual files from anyprevious installations and, if necessary, resets some Windowsregistry keys. A clean uninstall may be necessary if:
Open the Uninstaller tab in the left menu, select “Mac Cleanup Pro“, “Booking.com”, “Searchitnow”, “Weknow” and click Uninstall. Remove viruses & malware with CleanMyMac X! CleanMyMac is incredibly easy to use, including a powerful scanner that digs up all the junk, adware and viruses on your Mac. Step 2: Get Rid of Associated Files Through Library. Application resources—files which an app needs to function properly— can all be located within the Library folder on your hard drive. Unfortunately, after Mac OS X 10.7, Apple decided to hide this folder on your computer. So let's unlock it first.
You’re trying to upgrade to a new version and keep gettingerrors.
You tried to install a product for the first time andinstallation stopped midway.
You thought you installed successfully, but the product won’tstart.
After a clean uninstall, you can try installing your productagain.
Important: Use this procedure only if you run intoproblems. For normal uninstalls, use the Uninstall control panel inWindows or the Remove tool in macOS.
Go to the Windows TEMP folder by entering%TEMP% in the Windows Run box and delete all thefiles in that folder. To display the Run box, click START inWindows XP or 7; right-click START in Windows 8 or 10.
Uninstall the previous version of your Autodesksoftware.
For Windows products, go to the application list in theUninstall control panel. Uninstall peripheralprograms (from smallest to largest) that were installed with theproduct before you uninstall the product.
For Mac applications, use the Remove tool fromFinder > Applications > ProductName. If there is no Remove tool for your product,move the application file to the trash and then remove any residualfiles (see step 4 below).
Check for corrupt Windows registry keys and otherinternal problems. For Windows products, download,install, and run the Microsoft Program Install and Uninstall Troubleshooter(formerly known as Microsoft Fix It). It checks forcorrupt registry keys and other issues that can preventinstallation.
Remove licensing storage files onlyif you are having licensing problems. Skip thisstep if you don’t have licensing issues. Here are the most commonsymptoms of licensing problems: Remove the following licensing (trusted storage) files (they are indifferent locations, depending on your operating system).
When you try to start the product, it hangs at either the“Checking License” or “Loading” step.
When you try to start the product, you see this error message:“Unable to initialize adlm: Internal Error Message: <Errorinitializing the Usage tracking component.> Error Code:<-104>”
Important: if you have a standalone perpetuallicense, deleting the adskflex_###_tsf.data file can causeyour software to stop working. First check whether your olderversion of Autodesk standalone licensed software is listed inTransport Layer Security (TLS): Updates Required to MaintainSoftware Access. If it is, install the update. You can thensafely delete adskflex files. If your software isn’tlisted, you can’t re-license after you delete adskflexfiles, and your software will stop working.